Return and Cancellation Policies

OUR 60-DAY MONEY BACK GUARANTEE

We understand that shopping online can be a little nerve-racking, and the experience is not the same as when you're buying in person. That is why we offer two time periods for returns - 30 days and 60 days, respectively.

30 Days: In short, you have 30 days from the date your order ships to touch, smell, stare at and live with your purchase to decide if you want to keep it. If you are not happy for any reason, you can send it back to us for a full refund for the amount of the returned product. For example, let's say you return 30 of the BioBag Dog Waste Bags out of the original 40 that were in the box. Your refund will be pro-rated for the full amount of the returned items.
60 Days: Since we love our products and we believe that you will also, if for some reason you are not happy, don't fret, you have 60 days from the date your order ships to send back any items that are still in their original packaging and in unused condition for a full refund.

RETURNS

To ensure that we receive your returned merchandise, please call 405-650-2018 or log into your account. You will need to go to your order history, click on the order in question, scroll down to the bottom of the order details screen, click on the link to request a Return Merchandise Authorization (RMA), and follow the directions.
Once we receive notification of your return merchandise request, we will verify that the order qualifies. You will be responsible for any shipping charges to return the item to us.
Upon receipt of your return order in good condition, we will credit your account the original retail cost of the returned merchandise. Sorry, original shipping costs cannot be refunded.
Please allow a minimum of 14 days for us to receive and process your return or exchange. Credit card adjustments vary by card company, but they can take as long as two complete billing cycles to post to your account.
Be sure to keep your shipping receipt until you see the refund on your credit card statement.

DAMAGED OR DEFECTIVE MERCHANDISE

Please inspect your purchase as soon as it arrives. Shipping carriers like USPS and UPS require that damage claims on shipped items be made within 48 hours of your package arrival. Unfortunately, claims made after 48 hours cannot be processed. If for some reason there is damage or defect to your item, please notify us immediately. You can call us at 405-650-2018, use the Contact Us form on the site, or submit a Help Desk Ticket by logging into your account.

GIFT RETURN

So you are not happy with the gift somebody sent you? It's okay - we all have had it happen to us. Just call 405-650-2018 or use the Contact Us form to arrange a return confirmation. Please include the purchaser's name and order number along with your return, and indicate if you want an exchange or a refund sent to you or the thoughtful gift-giver.

ORDER CANCELLATION

If your order has not been shipped yet, please Contact Us with your request to cancel your order. Orders that have already shipped cannot be canceled. If you change your mind about a product that you have ordered, and we have already shipped your item(s), then a return must be set up and you will be responsible for all shipping charges to return the item(s) to us. Please note, this must take place through the approved returns process. You can request a Return Merchandise Authorization (RMA) by logging into your account. You will need to go to your order history, click on the order in question, scroll down to the bottom of the order details screen, click on the link to request a Return Merchandise Authorization (RMA), and follow the directions.